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Faulty Products

Our products should arrive to you in excellent condition. However, if unfortunately, the product arrives in defective, faulty or incorrect condition. We will refund or exchange the product based on your instruction. Please notify us within 21 days from the receipt of the product. We will then provide the return address.

Also we will be responsible for the postage costs in returning it to us.

Once goods have been received by us, please allow a maximum of 7 working days for us to examine the received goods and carry on the following replacement, exchange or refund. However, we will NOT be responsible for any issues or damages caused by the customer himself due to carelessness or mis-operation.

This does not affect your statutory rights.

 
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